Expuestos a la agresión. Prevención de la violencia laboral y gestión de conflictos con usuarios

Film (Duration in minutes)

30 minutes

Product description

The video "Exposed to aggression", content on the DVD, can be watched as you like in full length or by chapters: 1. Causes and consequences of workplace violence 2. What can the company do? 3. What can workers do? 4. Positive coping techniques ... 5. Physical restraint 6. Epilogue The DVD also contains several real testimonials from professionals who have been assaulted. In addition to a fictitious example that recreates a conflict at work to the public, showing the before and after after applying conflict management techniques as described in the audiovisual.

Aims and objectives

Propose the adoption of technical and organizational measures by the company, as well as improvement of social skills and the development of strategies of emotional control by workers, as effective tools for the prevention of workplace violence.

Professionals and employees in customer service, who care for patients, clients ... Or customers in general.

Contact details Editor

MC Mutual
Calle Provenza321, Spain-8037 Barcelona
34-93405124434-934766799 msancheza@mc-mutual.com www.mc-mutual.com

Contact details Production company

MC Mutual
Calle Provenza321, Spain-08037 Barcelona
+34(93)4051244+34(93)4766799 msancheza@mc-mutual.com www.mc-mutual.com