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2014 Film French Information Documentary First Aid and Emergencies Construction

9-1-1, Lumière sur un travail méconnu

Film (Duration in minutes)

23:44 minutes

Product description

This video provides an inside look at the work performed by 911 emergency call centre agents. Call centre agents and directors as well as researchers take turns explaining the real work done by the agents in the overall context of the emergency management system. The video also illustrates the physical and psychosocial work demands the agents face.

Aims and objectives

In collaboration with stakeholders, the Institut de recherche Robert-Sauvé en santé et en sécurité du travail (IRSST) produced a video aimed at raising awareness of the physical and psychological health risks involved in the job of emergency call centre agent.

Emergency call centre administrators, managers and agents; college centres offering the emergency call centre agent training programs; first responders (police officers, firefighters and ambulance technicians), police and firefighter schools; and a

Contact details Editor

Institut de recherche Robert-Sauvé en santé et en sécurité du travail – IRSST
Boulevard de Maisonneuve Ouest505, Canada-H3A 3C2 Montreal
+15142881551 232 www.irsst.qc.ca

Contact details Production company

Institut de recherche Robert-Sauvé en santé et en sécurité du travail – IRSST
Boulevard de Maisonneuve Ouest505, Canada-H3A 3C2 Montreal
+15142881551 www.irsst.qc.ca